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Please complete the form to submit return request
This is a service that entitles a customer to receive advance replacement of hardware after UBINOVA deems a spare part is necessary and a Return Material Authorization (RMA) number is generated. The replacement equipment may be new or equivalent to new in performance and reliability.
To enable UBINOVA to provide the best possible support and service, the customer will be required to return spare parts to UBINOVA within 15 days upon receipt of the replaced or repaired product, and will be responsible for parts damaged or lost during transit. In the event the equipment is not returned within this period or the returned equipment does not meet UBINOVA acceptance criteria, UBINOVA reserves the right to charge you the list price of the spare parts provided at that time.
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