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UBINOVA ensures that products are fully and strictly controlled from raw material procurement to the entire manufacturing process. In addition, we guarantee repair of the original purchaser's materials and manufacturing defects. If something goes wrong with your product, UBINOVA provides repair services for products that are not out of their after-sales warranty period.
Warranty Term
Based on the delivery date of the original order, the following table shows the warranty period for various categories of goods.
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Fiber Patch Cords
| Sub-category | Return Window | Exchange Window | Warranty Term | Notes | |||||||||||||||
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Fiber Optic Panels
Fiber Optic Enclosures
Racks & Cabinets
| Sub-category | Return Window | Exchange Window | Warranty Term | Notes | |||||||||||||||
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Patch Cords
Bulk Copper Cables
Patch Panels
Connectors & Jacks
| Sub-category | Return Window | Exchange Window | Warranty Term | Notes | |||||||||||||||
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Fiber Optic Tools
Fiber Optic Cleaners
Copper Tools
Copper Testers
See more
Warranty regulations
Free warranty project:
UBINOVA provides free warranty services. The warranty scope only includes defects, logistics damage, and quality issues under normal use. For projects that meet the warranty conditions, we will bear the cost of round-trip transportation. For more information or to submit a warranty claim, please contact our customer service team.
The expression of the free warranty exclusion clause is as follows：
1. The warranty period has expired.
2. Damage caused by unauthorized disassembly, modification, or other human factors is not covered by the warranty.
3. Damage caused by natural disasters such as impacts, fires, lightning, floods, or human negligence is not covered by a free warranty.
4. Damage caused by improper operation of equipment casings, power supplies, etc. is not covered by the warranty.
5. Customized product orders cannot be changed or cancelled without approval before we start production.
If you have any questions or need further information about our products, please feel free to contact us at any time.
FAQ
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Q: If you want to cancel the order, please follow these steps:
A:If you have not yet completed the payment for the order, please find the option of "Cancel Order" on the order details page and click on "Cancel".If you have completed the payment, please contact your account manager immediately to cancel the order and request a refund. Please note that once the order enters the "processing" state, it will not be possible to cancel in most cases, especially for customized projects or orders with other special conditions. At this point, your account manager will do their best to assist you in resolving the issue. Our order system usually automatically transfers orders to the warehouse for processing, so timely contact with the customer manager is crucial. Thank you for your understanding and cooperation!
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Q: Do I need to pay for repairing the product?
A:If your product meets the warranty coverage and requires repair, you do not need to pay any fees, including repair costs and round-trip shipping. We will do our best to ensure that your repair needs are promptly and professionally addressed to ensure your rights and satisfaction. If you have any questions or need further information, please feel free to contact us.
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Q: Where should we return the product when we return it?
A:Once your warranty is approved, we will send you an RMA form for your return processing. The RMA form will contain detailed instructions on how to return the product correctly.
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Q: What are the events, activities, or behaviors that result in the expiration of free warranty?
A:The following situations may invalidate your free warranty:
1. The product has exceeded the warranty period.
2. Damage caused by unauthorized disassembly, modification, or other human factors.
3. Damage caused by natural disasters such as impacts, fires, lightning, floods, or human negligence.
4. Damage caused to equipment casing, power supply, and other components during use due to improper operation.
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Q: 5. What should I do if I plan to return the product for repair before the warranty period ends?
A:If you submit an RMA application and return the product according to regulations before the end of the product warranty period, your product can still enjoy warranty services. Please ensure that you follow the instructions of the after-sales service team and submit an RMA application and mail the product in a timely manner.
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