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Shipping & Delivery
Free Shipping on Orders of Eligible Items over US$ 9999
Indonesia Same Day Shipping
To ensure timely delivery of your order, UBINOVA will collaborate with top carriers in the industry. For orders with inventory in our Indonesian warehouse, we will ship them from the warehouse within 24 hours of working days.
+62 8001503056
9:30am - 5:30pm | Mon. - Fri.
FREE SHIPPING on Orders Over US$ 79
Any items with "Free Shipping" listed on the product page are eligible for the free shipping service. Orders over US$79 can enjoy our free shipping service.
Oversized or heavy items, or certain customized fibers (without "Free Shipping" listed on the product page) are not included in this offer for free shipping. Zip codes in Alaska, Hawaii, Puerto Rico and APO/FPO military may be subject to shipping charges.
- 1-2 Days
- 2-3 Days
- 3-4 Days
- 4-6 Days
Note:
1. The above stated delivery times are industry averages as provided by our carriers.
2. UBINOVA offers UPS Ground® to ship orders qualified for Free Shipping.
3. UBINOVA provides more shipping options to addresses within the 50 U.S. states, APO/FPO military bases and Puerto Rico. You can choose on the checkout page according to the time schedule and costs.
4. You can choose pickup service at the checkout page. During the pandemic, some warehouses can not provide pickup service temporarily, and information will be subject to change at checkout.
Localized Service Management
At UBINOVA, we adhere to the concept of "focus, innovation, and progress" and are committed to providing you with reliable products and thoughtful services. Through sufficient inventory and an efficient automatic order processing system, we strive to ensure that your shopping experience at UBINOVA is easy, enjoyable, and worry free.
Adequate inventory and intelligent warehouse management
Intelligent order processing system ensures fast shipment of orders
Collaborate with multiple logistics partners to achieve fast pick-up and safe delivery.
24/7 professional customer support, always available for assistance and support.
Multiple Shipments for a Single Purchase
To ensure that each customer will receive the items as soon as possible, items may be shipped in multiple packages according to each item's stock availability. You can check the details for a specific purchase on the checkout page before payment.
U.S. Domestic Shipment
Items in stock in U.S. Warehouse will be dispatched from Delaware and orders placed by 4PM EST will be shipped on the same business day.
International Shipment
UBINOVA Global Warehouse supports fast & timely supply for customized items or items without stock in U.S. Warehouse. And these items will be shipped from our Global Warehouse to you directly with UBINOVA Global Shipping Program (GSP). You can check the delivery time of the items from checkout page.
FAQ
Q:
How much will I be charged for shipping?
A:
Shipping cost is charged according to the delivery options you will choose on checkout page. If you are located within continental U.S., you will enjoy FREE SHIPPING on Orders Over US$79.
Q:
How can I know if my order has been shipped?
A:
Once your package leaves our warehouse, we'll send you a shipment notification email. This email includes the carrier name, tracking number, shipping date and items' details. You can click the tracking number to track your package on the carrier's website.
Q:
What happens if my parcel is damaged or lost during shipment?
A:
If you have already received your order and find that it is damaged, please take photos or videos on site and send them to us. UBINOVA will be in direct contact with the carrier to resolve the issue as quickly as possible, avoiding more inconvenience caused to you. Once get approval that damage is caused by shipping, your account manager will guide you how to return damaged ones to us for an exchange or refund. More about return service, you may refer to our Return Policy.
If you find that your parcel is missing, please inform your account manager at the first moment. UBINOVA will guide you about the remedy procedures accordingly.
Q:
Will any tax or tariff be charged for my order?
A:
For orders delivered to U.S., UBINOVA is required by state law to collect sales tax that applies to your order. If your organization is exempt from sales tax, you can submit Tax Exemption Application for tax-free shopping. Click here to read more.
UBINOVA also will bear the customs clearance for you if orders are shipped from our Asia Warehouse.
For orders delivered to Puerto Rico, no sales tax will be charged. UBINOVA also will bear the customs clearance for you if orders are shipped from our Asia Warehouse.
For orders delivered to Canada and Mexico, you need to pay the possible tariff or import fee caused by customs clearance.
Q:
How can I get the help?
A:
We are here to help. Any questions, you can refer to our FAQ for help, or Contact Us.
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